E-Backup Support

Error: not able to validate username or password

Some Online Backup Service users are getting an error such as "Error: not able to validate username or password" when trying to authenticate their accounts. If you are receiving this error, it is most likely due to a changed default setting in the E-Backup client software.

To correct this error, run E-Backup client software and click "View" - "Options" - "General". On the lower half of the screen (shown at right) that you opened is a section called "Backup Server Authentication". Select the radio button that reads "Specify credentials for authentication" and add your username and password. The option to "Use current credentials" will not authenticate the account