Warranty and Dispatch Policies

MailPower.net-owned Customer Premise Equipment (CPE):

MailPower.net maintains the CPE that is included with your Internet service. If this equipment fails, MailPower.net will replace the equipment at no charge. This includes, but not limited to, fixed wireless radio antenna, ADSL equipment, and T-1 routing equipment.

Additional CPE Purchased From MailPower.net:

Any additional networking equipment purchased from MailPower.net has a one (1) year warranty. MailPower.net will replace a faulty item for up to 1 year. MailPower.net will provide technical support on these products as long as they are in service. If it is determined that the unit is faulty and requires replacement after the 1 year period, the client is responsible for replacing the unit.

On-Site Dispatches:

MailPower.net' technical staff is highly trained and can resolve a majority of the support problems over the phone. If all troubleshooting steps have been taken and the problem still exists, an on-site dispatch may be required. These services are provided at no additional charge. However, if the technician determines that the problem was outside of MailPower.net' responsibility, the customer will be billed at the current Interscience International Consulting rate from Interscience International.

Below are areas of customer responsibility:

Internal wiring: This includes all phone and network cabling beyond MailPower.net owned equipment.

Customer Owned CPE: Any devices installed beyond MailPower.net owned equipment. This includes, but is not limited to, routers, computers, phones, switches, and hubs.

Computer Upkeep: Keeping your computer up to date with the latest security updates and patches is paramount! There are many resources available to make sure your computer stays safe on the Internet. Keeping your computer up to date is not MailPower.net' responsibility. Therefore, dispatches performed due to computer viruses and/or spy-ware will be billed for.

Equipment Re-location: At some point a customer may decide to rearrange their home or business. This may include moving the equipment provided be MailPower.net. MailPower.net does not recommend customers attempt this themselves and would prefer that MailPower.net perform the re-location. Since this does require a dispatch it is billable. If the client tries to move the equipment and damages the equipment they will be charged for the dispatch and replacement of the equipment.

Surge Protection: It is strongly recommended that the client have available ports on their surge protector for MailPower.net-owned equipment. If equipment is damaged due to a power surge the client will be billed for the replacement equipment.